Return and Refund Policy

Effective Date: July 25, 2024

Welcome to Wallahoop Design (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website Wallahoopdesign.com, including any services, features, and content provided. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

You may withdraw from or cancel services by contacting us at contact@wallahoop.design or through your account on our website. Refunds, if applicable, will be processed according to our Refund Policy 

Return Policy

1. Custom Orders:
Custom lighting is non-returnable. Please confirm all details before ordering.

2. Damaged or Defective Items:
Contact us within 7 days of receipt if your item arrives damaged or defective. Provide photos for a replacement, repair, or refund.

3. Non-Custom Items:
Non-custom items can be returned within 14 days of delivery if unused and in original packaging. Return shipping is the customer's responsibility, unless the item is defective or incorrect.

4. Exchange:
Exchanges are only available for non-custom items. Return the item and place a new order for the exchange.

5. Return Process:
To return an item, contact us at contact@wallahoop.design  or text us at 5095206787 . For non-custom items, refunds are processed after the return is received and inspected.

6. Shipping Costs:
Return shipping costs are non-refundable unless the item is defective or incorrect. We recommend using a trackable service for returns.

Thank you for supporting our small business!

All financial transactions are processed securely. We use GoDaddy Payments to handle payments and do not store or process credit card information directly.

We make reasonable efforts to ensure the accuracy of the information on our website. However, we do not guarantee that the website will be error-free, uninterrupted, or free of viruses or other harmful components. We are not liable for any errors or omissions, or for any damages arising from the use or inability to use the website.

We strive to maintain our website’s availability but cannot guarantee uninterrupted access. We are not liable for any temporary or permanent loss of access or data.

All content on our website, including text, graphics, logos, and images, is the property of Wallahoop Design or its licensors and is protected by copyright laws.

You may view, download, and print content for personal, non-commercial use only. Any other use, including modification, distribution, or commercial exploitation, requires our prior written consent.

If you use our content with permission, you must provide appropriate attribution, including any copyright notice we specify.

You agree not to engage in any unlawful behavior, including but not limited to hate speech, bullying, harassment, spamming, or promoting illegal activities. We reserve the right to remove any content or user that violates these Terms.

We may suspend or disable user accounts that engage in prohibited conduct or otherwise violate these Terms. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Our website and services are provided “as is” without warranties of any kind, either express or implied. We do not warrant that the website will meet your requirements or be error-free.

To the fullest extent permitted by law, Wallahoop Design is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms, including any questions regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Pendleton, OR, in the English language.

You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

We may update these Terms from time to time. We will notify you of significant changes by posting the revised terms on our website. Your continued use of the website after any changes signifies your acceptance of the updated terms.

If you have any questions or concerns about these Terms, please contact us at:

Wallahoop Design
contact@wallahoop.design
5095206787
416 South Elizabeth Street Milton Freewater, OR